Working in a call center requires, above all, great communication skills, patience and good organization. When creating a CV, it is worth focusing on these qualities and properly presenting your experience and competences. Call center CV – see our advice, document template and learn how to create a cover letter!

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Call center CV

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Create a CV

Call center CV – what sections does the document consist of?

  1. Contact details – at the very top of your CV, put your name and surname, phone number and e-mail address. Make sure your email is professional.
  2. Professional profile – a few sentences summarizing your most important skills and experience, the description can end with an indication of your professional goal.
  3. Experience – when describing your experience, use specifics – indicate the position, company, period of employment and key responsibilities. You can convince the employer to invite you to an interview by pointing out your achievements, e.g. meeting sales targets.
  4. Skills – list the key skills relevant to working in telephone customer service, focus on the competencies that the employer expects from the candidate, you will find them in the job offer.
  5. Education – the description does not have to be detailed – it is enough to provide the last school or university completed.
CV for call center

Call center CV – additional sections

  • Foreign languages – you can create a separate section dedicated to language skills, this way you will highlight communication skills if the position requires serving foreign clients.
  • Certificates and training – courses in sales techniques, customer service or stress management will be important.
  • Interests – show that you are an interesting candidate and that you are developing in your free time.

Call center CV – template

Janina Marczak
Customer advisor
+48 123 456 789
Email: [email protected]

Summary
I am a communicative and organized person with one year of experience working in a call center. I successfully serve clients, solve problems and build positive relationships. I am looking for opportunities for professional development in a dynamic team, where I will be able to use my interpersonal and organizational skills.

Experience

04.2024-04.2025 Company XYZ
Position: Customer advisor
Obligations:

  • Professional customer service by phone and email, answering inquiries and solving problems.
  • Building positive relationships with customers and taking care of their satisfaction.
  • Meet daily sales targets and achieve 110% of the monthly plan.
  • Building positive relationships with customers.
  • Completing documents.
  • Ensuring accurate data entry into the system.

Abilities

  • very good knowledge of MS Office
  • active driving license cat. B
  • resistance to stress
  • availability
  • Openness
  • correct diction
  • ability to work on sales goals
  • knowledge of sales techniques

Foreign languages

  • Polish – native
  • English – B2
  • German – B1

Education

2024 – present University of Lodz
Direction: Marketing

Interest

  • Solving puzzles and logic games.
  • Reading books on personal development and communication techniques.

I consent to the processing of my personal data by [name of company] for the purpose of recruitment for the position I am applying.

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Create a CV

Call center cover letter

When creating a call center cover letter, focus on your communication skills, stress resilience, and problem-solving abilities. Divide the letter into the following sections:

  • Introduction – express your interest in the position and emphasize why you are applying (e.g. your desire to work in a dynamic environment).
  • Your strengths – list key skills such as effective customer service, experience working in sales, or the ability to work under time pressure.
  • Motivation – explain why you are the ideal candidate (e.g. you like contact with people).
  • Conclusion – express your willingness to meet at the interview.

Remember to keep your letter concise and personalized – it’s your chance to stand out from other candidates!

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