Working with people requires excellent interpersonal skills, patience, and a willingness to solve problems. It is worth emphasizing these valuable competences supported by experience in application documents. CV customer service – check out our practical advice!
CV customer service – read and learn the details:
CV customer service – write a CV step by step
Curriculum Vitae is your professional business card, so you should present your most important advantages in it. How to do it?
CV customer advisor – summarize your strengths
A resume summary is a short snippet at the beginning of your resume that outlines your most important competencies and experience. Write in it how many years you have been working in customer service and what your key skills are, e.g. communication skills, knowledge of sales techniques or using CRM systems. This will allow the recruiter to immediately see that you are the right person for the position.
CV customer advisor – highlight professional experience
In the work of a customer advisor, the most important thing is experience in contact with people. In the “Work experience” section, list positions that were related to customer service, e.g. work in a call center, in a store or at the front desk. Describe responsibilities and accomplishments, such as “serving 50 customers per day with high quality standards.”
Customer advisor job description – CV – example:
- professional advice on services tailored to the needs of customers;
- building and maintaining long-term relationships with customers;
- problem solving and handling complaints.
CV – Skills – Customer Service
In the skills section, pay attention to competencies such as communication skills, problem solving, working under time pressure or using computer programs, and also include knowledge of foreign languages.
See also: Language proficiency levels in a CV – check how to enter them
CV customer service – education
In the education section, list the last stage of education, provide only basic information, such as the name of the school or university, date range, field of study and the degree obtained. If your education directly supports work in customer service, e.g. specialization in marketing or management, it is worth emphasizing. Also add information about additional courses or certificates that will show your willingness to develop.
CV customer service – take care of the professional appearance of the document
When creating a resume for a position in customer service, remember that aesthetics and readability are crucial. Use a simple, clean layout with clearly labeled sections such as experience, skills, and education. Choose a classic font like Arial or Calibri and keep the text size uniform, except for headings, which should be larger. Avoid excess colors to keep your document looking neat. If you post a photo, make sure it’s professional – in formal attire and against a neutral background. Such a look of the CV will emphasize your professionalism and attention to detail, which is important when working with clients.
CV template – customer advisor
Jakub Kowaluk
Customer advisor
Phone: 123 456 789
Email: [email protected]
LinkedIn: linkedin.com/in/jakubkowaluk345678
Career summary
I am an experienced customer advisor with 3 years of experience in the sales industry. I specialize in building long-term relationships with customers, solving problems and implementing sales plans. In your company, I would like to use my interpersonal skills and knowledge of the automotive industry.
Experience
10.2022-10.2024 Company XYZ
Position: Customer advisor
Obligations:
- service for individual and business customers
- hotline and e-mail service
- taking care of long-term relationships with key customers
Additional responsibilities:
- entering customer data into the CRM system
- monitoring the activities of the competition and suggesting improvements in service processes
Achieve:
- Implementation of 120% of the sales plan during the year.
09.2021-09.2022 Shop XYZ
Position: Salesperson
Obligations:
- direct customer service and product consulting
- participation in the organization of promotions and marketing campaigns
Abilities
- MS Excel, Word, Power Point – intermediate level
- knowledge of the Salesforce CRM system
- English – level B2
- knowledge of the automotive industry
- good negotiation and sales skills
- communicativeness
- high personal culture
- self-reliance
- responsibility
Education
2018-2021 Cracow University of Economics
Direction: Management
Title obtained: Bachelor
Interest
My biggest hobby is logic games, which allow me to develop my analytical thinking skills.
I consent to the processing of my personal data by Cars XY for the purpose of recruitment for the position I am applying for.
Customer service cover letter – how to write it effectively?
Start by matching your content to your job posting
Refer to the employer’s requirements and emphasize why your experience is in line with their expectations.
Highlight your key strengths
Mention skills that may be particularly useful, such as knowledge of sales techniques, operating CRM systems, or working with difficult customers.
Apply the language of benefits
Explain what you can bring to the company thanks to your competences, for example: “My experience allows me to build positive relationships with customers, based on trust and satisfaction with service.”
Finish with enthusiasm
Express your interest in the company and your willingness to work. Emphasize that you will be happy to discuss the details during the interview.
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Nika Walęcka
Copywriter, author of articles with practical advice that will help you look for satisfying employment. It provides a lot of information that is useful in preparing applications, conducting job interviews and building a professional image.
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