A customer service employee should have a lot of interpersonal skills. In the service and sales sector, professional experience is also highly valued. How to create the best CV of a customer advisor so that the recruiter immediately pays attention to it? Find out what to write in your resume to make it stand out from the rest!
Expand your knowledge of:
- Do you want to create an effective CV? This is what you need to remember
- A professional summary in a CV of a customer advisor in three steps
- CV customer service – describe your experience well
- Highlight key skills in your CV for the position of account advisor
- How to describe education in a CV of a customer advisor?
- Describe your interests in the CV of the customer advisor
- What else to keep in mind when creating a customer service CV?
- Cover letter customer service – how to prepare such a document?
- Create a CV that will prove effective!
Do you want to create an effective CV? This is what you need to remember
When creating application documents, we often use well-known schemes. Over the years, however, the appearance of a modern resume has changed. Follow these tips and create a professional resume for customer service
- Already in the introduction, briefly describe your experience and key skills, creating an accurate professional profile.
- Present yourself as a professional by listing your responsibilities in an interesting way. Instead of writing that you arranged the products in the display, mention that you planned seasonal displays according to brand standards or were responsible for taking care of visual merchandising standards.
- Describe your experience by adding a description of responsibilities to the section. A modern CV of a customer advisor should be tailored to a specific job offer, so read it and check what aspects are listed in it at the beginning. They are probably the most important for the employer. If you’ve done similar tasks in previous jobs, mention it on your resume.
- Don’t forget about the current GDPR clause, without it your candidacy may be rejected immediately.
A professional summary in a CV of a customer advisor in three steps
Create a relevant and interesting job summary for your CV for a job in the customer service department. You will immediately get a chance to gain the recruiter’s interest. Many people overlook them, so you have a chance to stand out from them. We suggest how to write an effective professional profile in three simple steps.
- First, introduce yourself. Write what profession you do, e.g.: “I have seven years of experience as a customer advisor” or “I am a sales representative with seven years of experience”, or writing in the third person “Seller with seven years of experience”. This will show that you specialize in this industry and it is your main career path, even if you have worked in different places.
- Briefly describe your competencies that best match the job advertisement, such as: experience, completed courses and training, and skills.
- Define your professional goal, i.e. what you plan to achieve in this company or in your career in general. Focus on showing your willingness to develop and improve your qualifications.
Customer service resume – example of a resume summary
It is not enough to write a Curriculum Vitae in one version and send it in response to all advertisements. Your resume should be tailored to the offer. Modern recruitment systems (ATS) automatically compare the content of your CV to the content of a job advertisement, so you should use matching keywords in your CV of a Specialist Sales.
See how to customize your resume summary for your job offer:
The scope of responsibilities and requirements for a candidate for the position of a customer advisor, presented in the job advertisement, may look like this:
Responsibilities:
- active sales,
- achieving the set sales goals,
- professional advice on interior design,
- taking care of the appearance of the exhibition,
- ordering and unpacking deliveries.
Requirements:
- initiative and great independence in action,
- experience in customer service ,
- ability to work in a team.
Example of a professional summary in a customer advisor resume
A professional summary, tailored to the previously presented job advertisement, can be formulated in the following way:
“As a salesperson with three years of experience in customer service, I always strive to achieve my goals. Thanks to my active attitude and professional advice, I was able to increase the sales of promotional products by 35% over a period of 5 months. At XYZ I would like to expand my knowledge in the field of interior design“.
Professional professional profile in your CV for the position of salesperson / advisor – write it effectively!
The most important element is to match your Curriculum Vitae to the job offer. In the example shown above, you may notice the use of similar words that appear in the offer. Customer service looks similar, regardless of the exact field in which someone works. You may think that the tasks you perform are simple and obvious, but if you define them in the right way, you have a chance that your CV will attract the attention of the HR department. Also boast about your successes, won competitions or sales results.
CV customer service – describe your experience well
When you want to create the perfect resume, follow new trends. This will make you curious about the employer and show yourself as a suitable employee.
- Divide the experience section of your account advisor resume into major and additional responsibilities. Use bullets and bold – this will make the document more readable.
- List your achievements, because efficiency is important in customer service . An effective salesperson is one who not only builds long-term, positive relationships, but also achieves high sales results.
If you have dealt with many things, choose those that you think may be valuable to your future employer.
How to describe the customer service experience? Examples of duties – CV template
- Building and maintaining long-term relationships with customers;
- product and service consulting;
- analysis of customer needs;
- e-mail and telephone customer service;
- professional presentation of the offer;
- Achieving sales targets
- complaint management;
- participation in sales training;
- constant control of supply;
- accepting deliveries;
- taking care of the display of goods;
- reporting and data analysis;
- cooperation with other departments of the company;
- cooperation with the accounting department and the warehouse.
Highlight key skills in your CV for the position of account advisor
A customer service employee should have a variety of interpersonal and sales skills. Skills in a CV must include both hard and soft skills. Knowledge of cash register software, warehouse management software, foreign languages and the like should be put at the beginning. However, don’t forget about soft skills, i.e. your character traits that are necessary to work with a client. Try to show your best side to be competitive against others.
Skills in the CV of a customer advisor
Below you will find skills that can be included in your CV, remember to mention only a few of the most important positions.
Hard skills useful in customer service:
- knowledge of Microsoft 365;
- Excel – advanced level;
- Outlook – advanced level;
- operation of a cash register and payment card terminals;
- very good knowledge of English;
- fluency in German;
- WAPRO ERP – proficient service;
- very good knowledge of Salesforce CRM;
- active driving license cat. B;
- very good knowledge of sales techniques;
- specialist knowledge in the field of travel insurance.
Soft skills useful in customer service:
- focus on achieving sales goals;
- customer-centricity;
- very good organization of own work;
- ability to work in a team;
- negotiation skills;
- very good time management;
- consistency in pursuing the goal;
- ability to quickly identify and resolve customer issues.
How to describe education in a CV of a customer advisor?
The education section of the CV requires only mentioning the names of schools or universities, majors, a range of dates and optionally the title obtained. There is no need to provide the entire history of education, it is considered a significant error. For example, if you have completed two fields of study, enter them in reverse chronology: from newest to oldest.
Education – CV template:
2019 – 2022
Management Academy of Applied Sciences in Warsaw
Field of study:
Human Resources Management
Degree obtained:
Bachelor’s degree
Describe your interests in the CV of the customer advisor
Hobbies do not have to be included in the Curriculum Vitae, but if you decide to add this section, it will be an interesting variety of your CV for the position of customer advisor. Try not to add items that are very simple and popular, such as “music”, “film” and “books”. Instead, use a description that shows the employer that you are motivated and curious.
If you have a hobby that you are engaged in with commitment, give it to me. For some people, being fascinated by a specific field is an important part of their lives, it is worth mentioning it then, maybe it will become a pretext for a light and nice conversation.
However, avoid entering false information, because sometimes the topic of interests is raised during job interviews. When you are hired and your co-workers want to get to know you better, the lies in your resume will come to light.
What else to keep in mind when creating a customer service CV?
Each application document should include a consent to the processing of personal data. Put this formula at the very bottom of the page:
“I consent to the processing of my personal data for the purposes of the recruitment process in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR)”.
The clause can be written in a different, smaller or narrow font. Resumes and cover letters of advisors without GDPR consent are often not even taken into account, so don’t skip this step.
Cover letter customer service – how to prepare such a document?
Many people do not pay attention to the preparation of cover letters and base their candidacy only on presenting themselves in a CV. You must send a cover letter to a customer advisor when it is indicated in the job advertisement. If there is no such information, but you want to get employment in a given company, create a cover letter anyway. You will show that you show initiative.
Customer Advisor Cover Letter – Tips
A CV and a cover letter are two different application documents. Create a resume that contains the most important information and presents you to recruiters in no time. On the other hand, a cover letter for a given position must show that you are willing to work for this company. When creating its content, pay attention to several aspects.
- A cover letter is an excellent place to present your skills. You can back them up with facts from your experience. If you mention that you have always cared about customer satisfaction, which is confirmed by the best result among all salespeople in the company, in a service satisfaction survey in a specific year, it will be more reliable.
- When you create a cover letter with no experience, don’t be afraid that it will be empty. Both telephone customer service and work in a store or service departments (banking, insurance) require many soft skills. Base your candidacy description on what you already know.
- When describing your many years of experience, focus on listing the most important things and those in line with the employer’s requirements. You don’t have to mention your part-time job from your college days if it doesn’t have a strong connection to the position you’re applying for. Nowadays, many people change the place and type of work several times, so when writing a cover letter and CV, it is worth omitting some facts.
Create a CV that will prove effective!
The most important purpose of creating all sections of your resume is to convince recruiters that you should get an invitation to an interview. Working in customer service requires many positive qualities. Show that you have them and you will get a chance for a better position. Your key asset is multitasking, because you can both control the quantity and display of the goods, as well as sell them well. Even if you don’t work with a physical product and write a call center resume, for example, use the information that you know a bit of the practical side of marketing. The customer service reps know how much they can do, they just need to present it well. Try writing a CV and cover letter and wait for the results!
Take a look at our other articles:
Salesperson CV – Your Path to Career Success
Receptionist CV – how to write it effectively?
Photographer’s CV – how can you encourage your employer to check out your work?
Cleaner CV, cover letter and cleaning job application – why should you write it?
Nika Walęcka
Copywriter, author of articles with practical advice that will help you look for satisfying employment. It provides a lot of information that is useful in preparing applications, conducting job interviews and building a professional image.
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